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Best Rate Guarantee

At Durrant’s Hotel, we are committed to offering you the best rates when you book directly through our website at www.durrantshotel.co.uk, or by contacting us via telephone at +44 (0) 207 935 8131 or email at enquiries@durrantshotel.co.uk.

We strive to ensure that you will not find a lower publicly available room rate for the same room type, on the same date, and under the same booking conditions anywhere else online. In the rare event that you do, we will gladly match the lower rate to provide you with the best value.

Terms and Conditions:
The Best Rate Guarantee applies exclusively to reservations made directly with Durrants Hotel and does not cover:

  1. Rates not publicly available, such as private offers, corporate discounts, or package deals.
  2. Rates associated with group, event, or conference bookings.
  3. Rates aimed at specific individuals or restricted groups, including member-only rates.

To qualify, the competing rate must:

  1. Be publicly accessible online.
  2. Match the same room type, hotel, and stay dates.
  3. Be verifiable through evidence, including a screenshot or booking confirmation from the competing website and the full URL displaying the lower rate.

To make a claim, please contact our reservations team at enquiries@durrantshotel.co.uk. We shall be happy to review your claim and will aim to respond within 48 hours.